Travelling with reduced mobility
To help you ensure that your journey with PostBus is as independent as possible, we provide you with all the information you need about travelling with reduced mobility.
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General information
Our vehicles are suitable for passengers with reduced mobility and are equipped for wheelchair transport. They are sometimes fitted with a manually operated ramp.
In small vehicles, the seats must in some cases be removed in advance to ensure access via the lift or ramp. We therefore ask you to contact us in advance. The relevant routes are listed in the official timetableTarget not accessible.
Wheelchair accessibility is indicated by the corresponding symbol on the door. On selected vehicles with ramps installed, the driving staff will operate the ramps for wheelchair users. In mountain regions, high-floor buses fitted with special wheelchair lifts are used.
Security
For safety reasons, we kindly ask you to brace yourself with your back towards the direction of travel when you are using a wheelchair on a Postbus. In addition, wheelchairs (and buggies) have priority over bikes on Postbuses.
Fare reductions
Passengers with reduced mobility benefit from reduced ticket fares. In order for a companion or guide dog to travel with you on a Postbus free of charge, you need a Disabled Passenger’s ID Card. You can request your ID card from the SBB.
Reservations, supplements and transportation of luggage and bicycles (as well as tandems, recumbent bikes and three-wheeled bikes) are subject to a charge for passengers with a disability and for their companions.
Stops that are not modified to provide accessibility
A replacement shuttle service is provided for stops where independent boarding or boarding with the help of driving staff are not possible. The shuttle transports passengers with reduced mobility to the next accessible stop. Please note that passengers require a valid ticket to travel on the shuttle services.
Ordering a shuttle at stops
You have various options for registering your planned journey:
By phone to the Handicap Contact Center on 0800 007 102, daily from 5 a.m. to midnight
Advance registration
- Journeys within Switzerland must be registered at least two hours in advance.
- For connections on the night network and early morning connections before 6 a.m., the registration deadline is 11 p.m.
- Only for train journeys that require assistance from staff: journeys must be registered at least one hour in advance.
Journeys within Switzerland
Registration is required at least two hours in advance.
For connections on the night network and early morning connections before 6 a.m.
Registration is required by 11 p.m.
Only for train journeys that require assistance from staff
Registration is required at least one hour in advance.
PostBus does not require advance registration for assistance from driving staff.
Accessible connection query in the online timetable
You can check whether a connection is accessible in the online timetable . This will help you to plan your journey better.
Here’s how it works:
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1
Check your preferred connection on the timetable screen.
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Click on “Advanced search”.
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Activate the option “Display connections for accessible travel”. Select the accessibility restrictions and information you would like to see.
The online timetable shows you how easy it is to reach the entry points, connections and exit points. Symbols show whether a means of transport is accessible or whether you need help with getting on or off.
Find out more information for an accessible journey.
Labels for the stops in the timetable
Do you have any questions about accessible travel?
Contact Center Handicap
Available daily from 5 a.m. to midnight, freephone in Switzerland
Online journey registration
FAQ
Answers to frequently asked questions
