Travelling with reduced mobility
To help you ensure that your journey with PostBus is as independent as possible, we provide you with all the information you need about travelling with reduced mobility.
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Find an accessible connection in the online timetable
You can check whether a connection is accessible in the online timetable . This will help you to plan your journey better.
Here’s how it works:
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Click on “Advanced search”.
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Activate the option “Display connections for accessible travel”. Select the accessibility restrictions and information you would like to see.
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Check your preferred connection on the timetable screen.
The online timetable shows you how easy it is to reach the entry points, connections and exit points. The symbols below in the online timetable indicate whether a means of transport is accessible or whether assistance is required while boarding or alighting. Further information regarding accessibility on public transport in Switzerland.
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Labels for the stops on the timetable
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Fare reductions
Passengers with reduced mobility benefit from reduced ticket fares. In order for a companion or guide dog to travel with you on a Postbus free of charge, you need an ID card for passengers with disabilities on the SwissPass. You can request your ID card from the SBB.
Reservations, supplements and transportation of luggage and bicycles (as well as tandems, recumbent bikes and three-wheeled bikes) are subject to a charge for passengers with a disability and for their companions.
Wheelchair transport
Our vehicles are suitable for passengers with reduced mobility and are equipped for wheelchair transport. They are sometimes fitted with a manually operated ramp.
Wheelchair accessibility is indicated by the corresponding symbol on the door. On selected vehicles with ramps installed, the driving staff will operate the ramps for wheelchair users. In mountain regions, high-floor buses fitted with special wheelchair lifts are used.
Safety
For safety reasons, we kindly ask you to brace yourself with your back towards the direction of travel when you are using a wheelchair on a Postbus. Wheelchairs (and buggies) have priority over bikes on Postbuses.
Maximum wheelchair dimensions and weights
The following maximum wheelchair dimensions and weights apply. It is generally not possible to provide assistance while boarding and alighting with larger and/or heavier wheelchairs.
- Width: 70 cm
- Height: 137 cm
- Weight: 320 kg (load capacity of Mobilifts)
How can I order a shuttle for stops that are not modified to provide accessibility?
A replacement shuttle service is provided for stops where independent boarding or boarding with the help of driving staff are not possible. The shuttle transports passengers with reduced mobility to the next accessible stop.
Please note that passengers require a valid ticket to travel on the shuttle services.
Ordering a shuttle at stops
You have various options for registering your planned journey:
- Phoning the Handicap Contact Center at 0800 007 102, daily from 5 a.m. to 12.00 midnight
- Journeys can be registered online directly from the timetable via swisspass.ch/handicap.
Advance registration
- Journeys within Switzerland must be registered at least two hours in advance.
- For connections on the night network and early morning connections before 6 a.m., the registration deadline is 11 p.m.
- Only for train journeys that require assistance from staff: journeys must be registered at least one hour in advance.
- Find out more information for an accessible journey.
PostBus does not require advance registration for assistance from driving staff.
People with visual impairments
Blind and visually impaired passengers can receive assistance when boarding and alighting from buses and trains. Please register at least one hour prior with the Contact Center Handicap. Within Switzerland, you can reach the Contact Center Handicap free of charge by calling 0800 007 102 (from outside Switzerland: +41 800 007 102).
The SBB Inclusive app
The SBB Inclusive app provides people with visual impairments with customer information in optical and digital format on their own smartphones. The information includes location-specific data for railway stations, long-distance services and tram and bus stops. For all questions and answers concerning the SBB Inclusive app.
