Lost property service
Have you lost an item on a Postbus?

Have you lost something on a Postbus? Report your loss online! Thanks to our partnership with the SBB lost property office, you have a higher chance of finding your item again quickly, no matter where you lost it.

For creating the loss report

How to record a loss report

  1. 1

    Report the loss using the online form

  2. 2

    Describe the lost item, from its appearance to its contents. For example: jacket with brand and colour, followed by the contents of the jacket pockets.

  3. 3

    Review the proposed entries and choose the category to which your lost item belongs. Then follow the instructions on the form.

  4. 4

    SBB will contact you as soon as your item is found. You will also receive another message as soon as the item is ready for collection. In addition, you will receive a status report from SBB after 7 days at the latest and another after 14 days.

  • Return fees

    Please note, there is a return fee for collection of the lost item.

    • CHF 5.00 with a GA Travelcard 
    • CHF 10.00 with Half Fare Travelcard and Annual Travelcard 
    • CHF 20.00 without Travelcard. 

    • Did you lose your item before 25 November 2024?

    If you lost your item before 25 November, please contact our Customer ServiceTarget not accessible.

    Go to form

    Information and tips on filling in the loss report

    Frequently asked questions about loss reports and lost property
    All answers

    Find out more

    This might interest you too

    A woman checks her mobile phone at the PostBus stop.

    Timetable and ticket purchases

    All information on your public transport connections.

    Find out more

    Rich Content Section